Customer Service & Training Courses

 

To stand out in business today you need to provide exceptional customer service. You need to take those extra steps and go that little bit further than your competition. AFS Consulting provides the necessary training to get the most from your staff.

We can help provide information on how to build rapport within minutes, how to communicate clearly over the phone and face to face by using the right tonality, body language, complaint handling techniques plus more.

To ensure the ultimate customer experience AFS Consulting will train your staff to focus on using feedback to improve service, how to build lasting and profitable relationships with your customers. We know that customer satisfaction means customer loyalty that leads to improved financial returns.

We can custom design any of the courses to fit your business, industry and employees needs.

 

Customer Service and Training courses topics include:

• Train the Trainer (1 day)
• Mentoring Program
• Telephone Skills
• Customer Service Skills
• Managing Conflict Through Negotiation
• Dealing with Difficult People
• Report Writing
• Team Building
• Supervisor Training (2 day)